Resources

Instructional Resources

Data Consulting Center

The quantitative consulting center addresses data management and statistical software issues for faculty and students. The goal of this center is to assist faculty and students in developing a stronger quantitative aspect into their courses, projects and research.
For example the center is used by:
• Faculty who want to integrate a data set, statistical software or data visualization into their courses.
• Faculty who want to use a statistical software or spreadsheet in their courses. For example, faculty may need assistance using Minitab or creating charts in Excel.
• Faculty or students who want to help in organizing their collected data, or remembering how to use an appropriate software package.
• Faculty or students who are interested in very basic statistical analysis of their data.
To set up an appointment e-mail: dataconsult[at]grinnell[dot]edu
If you have data analysis questions beyond introductory statistics or simple statistical software issues that you are using in your research, contact the Grinnell's statistics consultant, Shonda Kuiper.

Technology Services Desk

Visit our help site: https://help.grinnell.edu This site allows you to add and track service tickets.

If you have an urgent matter during business hours, or cannot get to the site, please call the Technology Services Desk at x4901 (off campus - 641-269-4901) or email TechnologyServicesDesk[at]help.grinnell[dot]edu

By Phone:
Technology Services Desk - ext. 4901 
Emergency Notices - ext. 4357

Technology Services Desk Hours:

Monday - Friday     8:00 am - 5:00 pm

Classroom Resources - Rooms, Equipment, and Reservations

ARH124  ARH124 2
Caption: ARH124 Multimedia Lab

A list of college classrooms, audio-visual equipment and other resources. Contact the Registrar's Office at x3450 for reservations during classtime (8am to 4pm M-F), otherwise talk to the Office of Communication and Events at x3400 if you would like to make a room reservation for after 4pm on weekdays, or during the weekend. Click on the bold room number for more information on each classroom site. Science room 1524 isnot available for reservations and Science room 1515 is available for Psych. use only.

KEY
Bldg Building Rm Room # Cap Capacity Proj/FPD Projector or Large Flat Panel Display
OH Overhead Projector DC Document Camera SlideP Slide Projector Scr Screen
VCR VCR Player DVD DVD Player CD Compact Disk Player
LDP Laser Disk Player
Computers PC with Windows OS; Mac with MacOS; Linux workstation; Unix workstation; Mac/Win = Dual-boot Macintosh with MacOS and Windows OS; PC/Linux= Dual-boot PC with Windows OS and Linux OS
Notes Includes Audiocassette Player (CAS), 16 mm Projector (16 mm), 35 mm Projector (35 mm), Robotel Control (Robo), Keyboard(s) (Keyb), Public Address System (PAS), Audio Receiver (AudioR), CopierP (Copier P-Card), ColorP (Color Laser Printer), EmailK (Email Kiosks)
Bldg Rm Cap Proj OH SlideP Scr VCR DVD CD LDP Computers Notes
ARH 102 72 Proj OH/DC SlideP Scr x2 VCR DVD CD   MAC/Win New system
ARH 120 33 Proj OH/DC   Scr VCR DVD CD   MAC/Win  
ARH 124 32 Proj OH/DC   Scr VCR       PC 28 Robo, Wrls Mic
ARH 131 30 Proj OH   Scr VCR DVD CD LDP MAC/Win  
ARH 201 CEC 15 FPD       VCR DVD CD   MAC/Win  
ARH 202 14 Proj     Scr         12 MAC/2 MAC/Win  
ARH 223 15 FPD OH SlideP Scr VCR DVD CD   MAC/Win  
                         
ARH 227 20 x3 OH SlideP x3 VCR DVD CD  LDP 1 instructor x20 student  
ARH 229 15 FPD OH   Scr VCR DVD CD   MAC/Win  
ARH 302 160 Proj OH SlideP Scr VCR DVD CD LDP MAC/Win CAS, 16mm,Wrls Mic, international Blu Ray player
ARH 305 29 Proj OH   Scr VCR DVD CD   MAC/Win  
ARH 312 15 FPD OH     VCR DVD CD      
ARH 314 25 Proj OH   Scr VCR DVD CD   MAC/Win  
ARH 315 25 Proj OH   Scr VCR DVD CD   MAC/Win  
ARH 317 15 FPD OH SlideP Scr VCR DVD CD   MAC/Win  
ARH 318 25 Proj OH/DC SlideP Scr VCR DVD CD   MAC/Win  
ARH 322 20 Proj OH   Scr VCR DVD CD LDP MAC/Win  
ARH 323 15 FPD OH   Scr VCR DVD CD LDP MAC/Win  
ARH 324 25 Proj OH   Scr VCR DVD CD LDP MAC/Win  
ARH 325 25 Proj OH   Scr VCR DVD CD LDP MAC/Win  
BRAC F205   Proj     Scr VCR DVD CD   MAC/Win    
BRAC F206   Proj     Scr VCR DVD CD   MAC/Win    
BRAC P021   Proj     Scr   DVD CD    MAC/Win    
KEY
Bldg Building Rm Room # Cap Capacity Proj/FPD Projector or Large Flat Panel Display
OH Overhead Projector DC Document Camera SlideP Slide Projector Scr Screen
VCR VCR Player DVD DVD Player CD Compact Disk Player
LDP Laser Disk Player
Computers PC with Windows OS; Mac with MacOS; Linux workstation; Unix workstation; Mac/Win = Dual-boot Macintosh with MacOS and Windows OS; PC/Linux= Dual-boot PC with Windows OS and Linux OS
Notes Includes Audiocassette Player (CAS), 16 mm Projector (16 mm), 35 mm Projector (35 mm), Robotel Control (Robo), Keyboard(s) (Keyb), Public Address System (PAS), Audio Receiver (AudioR), CopierP (Copier P-Card), ColorP (Color Laser Printer), EmailK (Email Kiosks)
Bldg Rm Cap Proj OH SlideP Scr VCR DVD CD LDP Computers Notes
Bucks 23 25 Proj     Scr VCR DVD CD   MAC  
Bucks 64 12 Proj     Scr         MAC 12 Cas 12; Keyb 12
Bucks 123   Proj     Scr VCR DVD CD   MAC  
Bucks 125 43 Proj     Scr VCR DVD CD   MAC  
Bucks 152 68 Proj OH SlideP Scr VCR DVD CD   MAC Cas
Bucks 161 18 Proj OH     VCR DVD CD   MAC/Win CD player
Bucks 225 20 Proj     Scr            
Bucks 242 25 Proj x2   SlideP x3   VCR DVD CD   MAC  
Bucks 243 25 Proj x2   SlideP x3   VCR DVD CD   MAC  
Bucks 263 20 Proj OH SlideP Scr VCR DVD CD   MAC CAS; Record Player
Bucks 267  8 Proj       VCR DVD CD   MAC
Bucks 269 25 Proj OH  SlideP   VCR DVD CD   MAC  
Burl IFF 25 Proj     Scr VCR DVD CD LDP PC 11  
Burl Conf. 12 Proj     Scr VCR       1 laptop PC  
Carn 304 15 FPD OH   Scr VCR       MAC/Win        
Carn 310 15 FPD OH   Scr VCR DVD CD   MAC/Win  
Carn 313 22 Proj OH/DC SlideP Scr VCR DVD CD   MAC/Win  
Carn 314 23 Proj OH/DC   Scr VCR DVD CD   MAC/Win  
Forum CCL   Proj     Scr         MAC AudioR; Scanner; MBOX; ColorP; Copier; EmailK
Forum CCL   FPD       VCR DVD CD    
Forum Training Lab  14 Proj               PC 15; MAC15 TeamBoard
Good 105 30 Proj     Scr VCR DVD CD   MAC/Win  
Good 109 15 FPD   SlideP Scr VCR DVD CD      
Good 206   Proj     Scr VCR DVD CD   MAC/Win  
Harr Cinema 400 Proj     Scr VCR DVD CD     (2) 35mm; PAS/CGA plug
Mears 115 18 Proj OH   Scr VCR DVD CD   MAC/Win  
Mears 202 16 FPD to Proj OH   Scr VCR DVD CD   MAC/Win  
Mears 217 14 FPD to Proj. OH   Scr VCR DVD CD   MAC/Win  

Goodnow department has Slide P but they are stored in the closet.

KEY
Bldg Building Rm Room # Cap Capacity Proj/FPD Projector or Large Flat Panel Display
OH Overhead Projector DC Document Camera SlideP Slide Projector Scr Screen
VCR VCR Player DVD DVD Player CD Compact Disk Player
LDP Laser Disk Player
Computers PC with Windows OS; Mac with MacOS; Linux workstation; Unix workstation; Mac/Win = Dual-boot Macintosh with MacOS and Windows OS; PC/Linux= Dual-boot PC with Windows OS and Linux OS
Notes Includes Audiocassette Player (CAS), 16 mm Projector (16 mm), 35 mm Projector (35 mm), Robotel Control (Robo), Keyboard(s) (Keyb), Public Address System (PAS), Audio Receiver (AudioR), CopierP (Copier P-Card), ColorP (Color Laser Printer), EmailK (Email Kiosks)
Bldg Rm Cap Proj OH SlideP Scr VCR DVD CD LDP Computers Notes
JRC 101 291 Proj     Scr VCR DVD CD   MAC/Win  international Blue Ray player
JRC 202 16 Proj OH   Scr VCR DVD CD   PC  
JRC 203 16 Proj OH   Scr VCR DVD CD   PC  
JRC 209 30 Proj OH   Scr VCR DVD CD   PC  
JRC 209b 15* Proj OH   Scr VCR DVD CD   PC  
JRC 209c 15* Proj OH   Scr VCR DVD CD   PC  
JRC 225 20 Proj OH   Scr VCR DVD CD   PC  
JRC 226 20 Proj OH   Scr VCR DVD CD   PC  
JRC 227 16 Proj OH   Scr VCR DVD CD   PC  

*JRC 209b and 209c combined have a maximum capacity of 30.

KEY
Bldg Building Rm Room # Cap Capacity Proj/FPD Projector or Large Flat Panel Display
OH Overhead Projector DC Document Camera SlideP Slide Projector Scr Screen
VCR VCR Player DVD DVD Player CD Compact Disk Player
LDP Laser Disk Player
Computers PC with Windows OS; Mac with MacOS; Linux workstation; Unix workstation; Mac/Win = Dual-boot Macintosh with MacOS and Windows OS; PC/Linux= Dual-boot PC with Windows OS and Linux OS
Notes Includes Audiocassette Player (CAS), 16 mm Projector (16 mm), 35 mm Projector (35 mm), Robotel Control (Robo), Keyboard(s) (Keyb), Public Address System (PAS), Audio Receiver (AudioR), CopierP (Copier P-Card), ColorP (Color Laser Printer), EmailK (Email Kiosks)
Bldg Rm Cap Proj OH SlideP Scr VCR DVD CD LDP Computers Notes
Sci 0034 20 Proj     Scr         10 PC  
Sci 209 16 Proj   SlideP Scr         MAC/Win  
Sci 412   Proj     Scr x2 VCR DVD CD   MAC/Win  
Sci 504 30 Proj x2 DC/OH   Scr VCR DVD CD   PC 15  
Sci 506 24 Proj     Scr VCR DVD CD   MAC/Win 10  
Sci 508 20 Proj     Scr VCR DVD CD   PC 10  
Sci 610 16 Proj     Scr VCR DVD CD   MAC/Win  
Sci 1021 20 Proj OH SlideP Scr VCR DVD CD   MAC/win dual  
Sci 1022 18 Proj OH   Scr VCR DVD CD   MAC/win dual  
Sci 1023 60 Proj OH SlideP Scr VCR DVD CD   MAC/Win  
Sci 1245 24 Proj     Scr VCR DVD CD   MAC/Win  
Sci 1302 36 Proj x2 DC/OH   Scr x2 VCR DVD CD   MAC/Win  
Sci 1515
Psychology use only
35 Proj x2 DC   Scr VCR DVD CD   PC 19  
Sci 1524 not available   Proj     Scr         PC  
Sci 1530 36 Proj     Scr VCR DVD CD   MAC/Win 19  
Sci 1531 20 Proj DC/OH   Scr VCR DVD CD   PC  
Sci 1612 24 Proj     Scr VCR DVD CD   MAC/Win  
Sci 1809 16 Proj OH   Scr         Mac/Win  
Sci 1814 24 Proj     Scr         Mac/Win  
Sci 1819 24 Proj     Scr         Mac/Win  
Sci 1822 24 Proj OH   Scr VCR DVD CD   Mac/Win  
Sci 1823 24 Proj OH   Scr         Mac/Win  
Sci 2021 50 Proj OH SlideP Scr x2 VCR DVD CD   Mac/Win  
Sci 2022 60 Proj OH   Scr VCR       PC  
Sci 2024 18 Proj OH   Scr         Laptop Win  
Sci 2110   Proj     Scr VCR DVD CD   MAC/Win  
Sci 2132 16 Proj OH   Scr VCR       PC 8  
Sci 2243 30 Proj     Scr VCR DVD CD   PC/Linux  
Sci 2245 24 Proj     Scr VCR DVD CD   PC/Linux  
Sci 2401 36 Proj OH   Scr VCR DVD CD   PC Win/Linux 18  
Sci 2402 36 Proj     Scr VCR DVD CD   PC Win/Linux 19  
Sci 2510 24 Proj OH   Scr VCR DVD CD   MACWin  
Sci 2517 30 Proj     Scr VCR DVD CD   PC/Linux  
Sci 3813 36 Proj     Scr VCR DVD CD   PC/Linux 20  
Sci 3815 18 Proj     Scr VCR DVD CD   PC/Linux 4; Linux 15  
Sci 3818 28 Proj     Scr VCR DVD CD   Linux 2  
Sci 3819 36 Proj DC   Scr VCR DVD CD   Linux 19  
Sci 3820 32 Proj     Scr VCR DVD CD   PC/Linux  boot 16  
Sci 3821 38 Proj     Scr VCR DVD CD   PC/Linux  
Sci Library   Proj     Scr VCR DVD CD   MAC/Win 10  

Science room 2510 is available for other things when the lab is not meeting.

Bldg Rm Cap Proj OH SlideP Scr VCR DVD CD LDP Computers Notes
Stein 106 30 Proj OH   Scr VCR DVD CD   MAC/Win  
Stein 204 15 Proj     Scr VCR DVD CD   MAC/Win Projector on cart add'l information below
Stein 205 15 Proj OH   Scr VCR DVD CD   MAC/Win  
Stein 305 25 Proj OH SlideP Scr VCR DVD CD   MAC/Win  
Stein 306 20 Proj OH   Scr VCR DVD CD   MAC/Win  
                         
                         

+ Steiner 204 - Room does not have a control box like the other rooms. No Ceiling mounted speakers, audio comes from projector only.

+ Steiner 305 - All of these items are on a portable cart with the exception of the Screen.

updated 10/29/12

Access Lynda.com

Grinnell College now has unlimited access to lynda.com! Accessible from off-campus!

Lynda.com Registration Guide

Information Technology Services is very excited to now provide unlimited access to lynda.com for all students, staff and faculty. Lynda.com is an online library of courses covering topics from photography to project management.

Here are just a few of the benefits to using lynda.com:

  • Courses include a wide variety of technology and disciplines
  • Up-to-date content helps to keep your skills current
  • New courses are added every week
  • Access to instructors' exercise files let you follow along as you watch tutorials
  • Closed captioning and searchable, time coded transcripts for increased comprehensionBeginner to advanced courses to learn at your level
  • Watch complete courses or individual tutorials as you need them

To access lynda.com, go to http://iplogin.lynda.com and create your user name and password. You must use your Grinnell email address.

You must be on campus the first time you create your account, but after that you can access Lynda.com from anywhere!
If you are an existing lynda.com member, you can use your current user name and password to create your profile.
Once your profile is created, you will be able to access lynda.com directly through http://www.lynda.com from anywhere!
To learn more, we suggest that you watch the introductory movie about the service, and also access the How to use lynda.com course.

Introductory Movie:
http://www.lynda.com/home/VideoPlayer.aspx?lpk4=73

How to use Lynda.com course
http://www.lynda.com/Business-tutorials/How-use-lyndacom/77683-2.html

Please contact the Grinnell Technology Services Desk if you have any questions or issues signing up for or into lynda.com.

Geographic Information Systems Software

Geographic Information Systems (GIS) :: Availability and Support

Availability of GIS software ESRI's ArcGIS software is the primary GIS software in use at Grinnell. The software resides on the campus network. We have approximately 50 ArcView licenses and 3 ArcInfo licenses. If you would like to have GIS software on your office computer, please contact the ITS office.

The Burling Library IIF, ARH 124, the Goodnow Hall computer lab, and PCs in the Creative Computing Lab in the Forum have ArcGIS software installed. These systems can be used by students during the available hours of the labs and by courses as scheduled by the registrar. A large-format digitization tablet and two small-format digitization tablets are available at Burling Library.

Web Resources & Documentation Please visit http://web.grinnell.edu/courses/gis for information about using GIS at Grinnell. Julia Bauder, Librarian, will manage the web page information; please contact her regarding web resources. http://www.esri.com/ contains many web resources for using ArcGIS including support pages and software bug listings.

Grinnell College also has access to online courses on ArcGIS software through ESRI's Virtual Campus(http://training.esri.com).

Contact Julia Bauder bauderj[at]grinnell[dot]edu to be registered for a Virtual Campus course. Some documentation for ArcGIS is available in PDF format on the Storage server at \\Storage\ARCGIS\Documentation.

Campus Resources On campus, there are several people who can help with GIS: Questions about data and software: Julia Bauder (Librarian) bauderj[at]grinnell[dot]edu

Questions about installation, licensing, software problems: Alex Kaltsas (ITS) kaltsasa[at]grinnell[dot]edu; Linda Ludwig (ITS) ludwig[at]grinnell[dot]edu

Questions about submitting print jobs to the plotter: Beth Bohstedt (Library) bohstedt[at]grinnell[dot]edu; Julie Bauder (Librarian) bauderj[at]grinnell[dot]edu

If you are not sure to whom to direct your question, please contact Julie Bauder bauderj[at]grinnell[dot]edu and she will refer you to the right person.

GIS Listserv for GIS Students, faculty and staff who are interested in GIS are welcome to join the campus GIS listserv. This is a low-traffic list, used mainly for announcements of new GIS opportunities. Please contact Julie Bauder bauderj[at]grinnell[dot]edu for more information.

Exchanging Documents

For assistance, click the link describing what you are doing:

Office 2007 Sending to Office 2003 Users

For Permanent Change of Format: Word: Make Word Save as 2003 Format (HowToGeek)

Excel: Make Excel Save as 2003 Format (HowToGeek)

Opening Office 2007 Files in Office 2003

ITS is in the process of installing the converters necessary to open Office 2007 files in Office 2003. All public labs have been equipped with the software for the start of the Fall 2007 semester. If you need to open these new formats of documents, you will need to install the converter on your machine.To manually install the converter:

Click Start, then Run...
Type '\\storage2\software\public\2007Converter' (without quotes)
Double click the FileFormatConverters.exe file

This will launch the program which will install the converters on your machine. Accept the defaults (click Yes, Accept, or OK at each screen) and it will finish installation shortly. At that point, you have the converters installed, and you can open 2007 documents.

If you are trying to open a document prior to installation, you may receive the following dialog box:

dialogue box: this file was created by an earlier version of Microsoft Word. Do you want to download a compatibility pack so that you can work with this file?

This also will install the converter, through Microsoft instead of our local installation point. This is OK, and will eliminate the need for you to run the installer as described above.As always, if you have any questions, contact the Help Desk at x4400 or a member of your support team.

For One Time Use

To save an Office 2007 file as a previous version, open the original document in Office 2007.Click the Office 2007 button in the top left hand corner. (This button replaces the File menu and provides access to menu options like Open, Save, Save As and Print.)

When you press the Office button a menu list will appear. If you hold the mouse over the Save As item (without clicking) a second list will appear.

In Microsoft Word click on the Word 97-2003 Document option.
In Microsoft Excel - Click on Excel 97-2003 Workbook
In Microsoft PowerPoint - Click on PowerPoint 97-2003 Presentation
In Microsoft Access - Click on Access 2002-2003 Database

A Save As window will then appearChange the File name as required. The application will automatically add the correct file extension (ie. .doc, .xls) for Office 2003.

You can also simply change the Save as type by selecting the appropriate option from the drop down list.

Password Criteria

Listed below is information regarding the requirements ITS has implemented for passwords to access our network.
We encourage you to use our web-based network password resetting utility,https://passwordreset.grinnell.edu, to help you manage your password. However, you should be aware that PasswordReset does not check all criteria below when testing your password. The exceptions are noted with stars.

**When using the PasswordReset Testing utility, it does not verify the Min Password Age or the Password Uniqueness criteria.

Criteria Value Explanation
Minimum Length 8 chars Your password must be at least 8 characters long
Maximum Length 32 chars Your password must be 32 characters or less
Must Contain Number Yes Your password must contain at least 1 numeric character
Max Password Age 190 days Passwords will expire every 190 days
Min Password Age** 5 days You may reset your password only after 5 days has elapsed
Password Uniqueness** last 5 You cannot use, as your new password, any of your last 5 passwords
Do Not Allow Username Yes You may not use your username within your password
Do Not Allow Part of Name Yes Your password may not contain any whole words from your full name
Wireless Technologies

What is Wireless Technology at Grinnell College?
Wireless Network Phase III was started in 2006 in response to the Strategic Plan Implementation Strategy #2, D.1, "Extend wireless access to the entire campus", and to improve security using the latest wireless technology. The existing wireless infrastructure was replaced with 150 access points capable of supporting the latest in 802.11b/g standard wireless technology, including encryption and authentication standards WPA/WPA2, and IEEE 802.1x wireless LAN security standards.

Questions? Please contact the Helpdesk at x4400 or bring your laptop to the Helpdesk located in the Forum.

Where On Campus Is Wireless Access Available?

Nearly all campus locations have wireless access.

Registering your Computer for Wireless Access

Each mobile computer has a wireless card or wireless network adapter with a unique 12-character address. This 12-character address needs to be retrieved from the card and registered to use wireless technology on the Grinnell campus. Below are several ways to retrieve this address:

1) Look on the back of the card for the MAC ID#.

2) Windows 95/98
Click Start. Click Run.
In the Open: box type winipcfg.
In the dialog box select the correct ethernet card and write down the MAC address.

3) Windows 2000/XP
Click Start. Click Run.
In the Open: box type cmd and Click Okay.
At the c:\> prompt type ipconfig/all.
Locate Ethernet adapter heading for wireless card and write down the physical address.

4) Macintosh OS X
Click on Apple in upper left hand corner
Select "About This Mac"
Select "More Info" button - this opens System Profiler
In left column, find "network" and click on "airport card"
You should now see your airport mac address in viewing area to the right

Questions?
Contact the Helpdesk at ext. 4400 with questions about locating the 12-character address on your mobile computer.

Configuring a Mail Client for Off-Campus Access

Grinnell College encourages the use of Microsoft Web Access (http://mail.grinnell.edu) for mail access from off campus.
The connection can be made through any modern web browser, and will be a secure SSL connection, with no configuration needed, no matter what computer you may be using to access.

We also recognize that for some users, a third party mail client may be preferred for access. For those users, we provide secure SSL connectivity through IMAP and SMTP.

Virtually all modern mail clients should be able to be configured to properly access our servers from off campus, with the notable exception of Microsoft Outlook Express for the PC (and older version on the Macs). Both the PC and MAC versions of Microsoft Outlook Express are not able to use SSL for SMTP, and as such, will not be able to be used to connect to the college mail servers.
Clients that will work include Mozilla Thunderbird for PC, Mac and Linux, Microsoft Outlook (version that is part of Microsoft Office), Microsoft Entourage for Mas, Mas OSX Mail, and Eudora for the PC and Mac.

For all other mail clients, the settings needed are:

Incoming mail server type: IMAP (not POP3)
Incoming mail server: imap.grinnell.edu
Use SSL and port should be set to 993 (should default to this with change to SSL)

Outgoing mail server: smtp.grinnell.edu (do not use your ISP's mail server, use Grinnell's mail server)
Use SSL, and manually change port to 587 (port will need to be manually changed from port 25 to 587).However, if TLS is an option, for example with the Thunderbird Mail Client, select "TLS" instead of "SSL". The port number remains 587. Put your username in the "secruity and authentication" set up box.

Accessing Personal Network Storage using FTP

Access to your personal network storage on STORAGE server is available by using an FTP client and the secure ftp protocol. Make an ftp connection to ftps://ftpserver.grinnell.edu and follow the appropriate directory path to your personal directory. 

Not all FTP clients support secure FTP so a change in the client you use may be necessary. See Transferring files using FTP to view this walk-through document on setting up a secure ftp connection using FileZilla.

Please contact the Technology Services Desk at x4901 for additional support. 

Local Internet Service Providers

Area telephone exchanges are currently served by a number of Internet service providers.

Windstream Iowa Communications (www.Windstream.com) provides DSL service in Grinnell and other communities previously served by Iowa Telecom.

Partner Communications (www.pcctel.net) provides high-speed Internet services, and NetINS (www.netins.net) has both high-speed and dialup services available.

Mediacom Communications Corporation (www.mediacomcc.com) provides cable television and other services, including high-speed Internet, to Grinnell and many surrounding communities.

Campus Phones

EMERGENCY PROCEDURES: In the case of an emergency, in which an ambulance, law enforcement, or the fire department are needed, Dial 9-1-1 to reach the Poweshiek County Sheriff's Department. Be prepared to give your location on campus, including the building name, floor number and room number and/or the address. Do not hang up until instructed to do so. You will be asked for your name and the nature of your call. The nature of the emergency will determine how the call is dispatched. While the call is being dispatched, you may hear tones on your phone. Do not be alarmed - this is normal and indicates the call is being dispatched to the appropriate receiver.

NON-EMERGENCY PROCEDURES: For non-emergencies, dial 7 + 236-2650 to reach the Grinnell Police Department. For Campus Security dial extension 4600.

ON-CAMPUS & OFF-CAMPUS DIALING INSTRUCTIONS: On-campus: Dial the 4-digit extension. Off-campus (Local calls): Dial 7 + 7-digit number.

AUTHORIZATION CODE DIALING PROCEDURE: College telephones are programmed with various service features. All stations are programmed for on-campus and emergency 9-1-1 access. Your telephone may require the use of a five-digit authorization code for direct-dial long distance. The procedure for using an authorization code is as follows: 1. Lift handset 2. Press # key twice 3. Enter five-digit authorization code 4. Hear dial tone 5. Dial 7 + 1 + area code and number (or 7 + 011 + number for international calls)

CALLING CARDS or PERSONAL CALLING PLANS Windstream Iowa Communications and Qwest are the default telephone service providers for Grinnell College. For alternative operator or calling card service, dial 7 + 1 and the 800- or 950- access number, or 7 + the 7-digit equal access carrier code (1010XXX) + 0, according to your carrier's instructions. To reach the local Windstream operator, dial 7 + 0. To reach an AT&T operator, dial 7 + 00. You should expect a 10-15 second wait for a ring back tone when using an operator service.

DIALING IN TO CAMPUS PHONES: Most college telephones (student telephones, faculty and administrative office telephones) may be dialed directly from off campus locations, but some are restricted (public phones in college residential housing and academic building areas).

OBTAINING INFORMATION BY PHONE: The Grinnell College general information line (641-269-4000) is attended 24 hours a day.

TELEPHONE SERVICE ISSUES: The college owns and operates its own telephone switchboard. Please call the college operator (dial 0) during business hours if you require assistance with college telephone service. Do not call the local phone company for college telephone service. You may contact HOTLINE on the Grinnell College Information Technology Services web page at http://www.grinnell.edu/its/hotline/ or the ITS Office at ext. 9990 to report telephone-related problems.

AUTHORIZATION CODE PROTECTION: Guard your authorization code number as you would a credit card number. You are responsible for long distance calls charged to your authorization code. Contact the ITS Office immediately at ext. 9990 if your authorization code is lost or stolen.

HARASSMENT: Making threatening, obscene, or nuisance calls is a violation of Grinnell College policy and of Iowa law. If you receive a threatening call, report it immediately to Campus Security at ext. 4600. If you refrain from providing information to the caller and/or hang up on obscene or nuisance calls, it may deter repeat calls. If harassing calls continue, contact Campus Security at ext. 4600. When possible, keep a record of the call which includes your phone number, the date, the time and approximate length of the call, and any other information that may be useful.

FRAUD: Under Grinnell College policy and lowa and federal laws, severe penalties may be imposed for use of false or unauthorized credit cards, calling cards or telephone numbers when making long distance telephone calls and for use of any fraudulent device or method of making such calls.

ITS Handouts

Click below for a .pdf document of our most popular handouts. A short description follows each link.

Newest Handouts

Link Description
ADMINFO via Telnet How to access the administrative database from off campus using Telnet, a basic command line program
Antivirus Updates and Configuration Instructions for updating antivirus definitions, as well as how to configure the program on your PC.
Reinstall/Reconfigure McAfee Reinstalling Antivirus to include Email and Download Scan
Using Internet Explorer for File Transfer IE can serve as an FTP Program. Details inside.

Printable PDF Handouts

Office Productivity Handouts
Excel Basics Using Microsoft Excel
Excel Data List Management Using Excel to create and maintain lists, including sorting, filtering, and merging.
Excel Functions How Excel can do advanced mathematical and statistical analysis.
Pagemaker Introduction Adobe's Pagemaker for beginners
Powerpoint Basics Microsoft's Powerpoint, a tool for creating presentations for handouts, projection, or web presentation
Word Basics Microsoft Word - One of two handouts for the proficient level user.
Word Formatting and Layout The second handout in the proficient series
Word Charts and Graphics Using charting and drawing tools in Microsoft Word
Word Document Management Introduces tools such as Table of Contents, Indexing, and more for managing your document
Word Document Sharing How Word can assist you in workflow and other areas where reviewing and commenting on documents is key.
Word Formatting Extras More tools for making your document look better.
Word Merging The Merge capabilities in Word and how they work on campus.
Word Tables and Columns Using tables and columns in a Word document.
Virtual Private Network

Cisco VPN (Virtual Private Network) is available to Grinnell College Faculty and Staff. This will enable you to access the College's local network from a remote (off campus) location. VPN provides a secure network tunnel between your computer or device and the Grinnell network which enables you to have access to Grinnell resources as though you were on campus.

Once you download the PDF, follow the instructions once you get to an off campus location.

VPN - Connecting to VPN on Apple
VPN - Connecting to VPN on Windows

If you have questions please contact the Technology Services Desk at 641-269-4901 or submit a ticket at https://help.grinnell.edu.

Frequently Asked Questions

For Faculty/Staff

This web page lists frequently asked questions related to campus computing, email and issues/procedures specific to faculty members.

General Questions

I'm experiencing problems with my college-owned computer system. Who can I contact for help? Contact Technology Services Desk at ext. 4901 or submit a question via https://help.grinnell.edu for answers to your computer related questions. The Technology Services Desk staff can answer questions over the phone, but you may visit us in the South Forum as well. The Technology Services Desk is staffed during the school year from 8:00 am - 5:00 pm Monday - Friday and after hours accessing the Technology Services Desk through the Creative Computing Lab or submit a question via https://help.grinnell.edu.

I'm experiencing problems with my personal/home-based computer system. Will ITS help me? ITS generally does not assist campus users with personal computer systems. You may contact B3 Computers at (641)236-9296 with personal computer questions. If your computer is covered by the manufacturer's warranty, you should contact them first to report the problem. 

What is my quota for E-Mail and Data? Faculty and staff are given 2GB of space for E-mail and are given 200MB of space for storing data on our networked servers.

What happens when I go "over quota"? When you go over quota for E-mail you will not be able to send or receive messages. When you go over quota for storing data you will not be able to access your files. To resolve either of these issues please contact the Technology Services Desk at ext. 4901 or submit a question via https://help.grinnell.edu.

Where are networked printers located on campus? Networked (shared) printers are located in all academic support offices, most administrative office areas and in the following public computer areas: ARH 107, ARH 124, A-V Center, GIS Plotter - Library (jobs are sent and printed by the library staff), Burling Library 1st and 2nd floor, Interactive Instructional facility in the Burling basement, Creative Computer Lab, Lazier Hall, Norris Hall, Read Hall, Younker Hall, and the JRC email kiosk area.  

How can I tell what printers are available to me? How do I change my default printer? The steps for this are different depending on the type of computer you are using. Contact the Technology Services Desk at ext. 4901 or submit a question via https://help.grinnell.edu.

Are there any scanners on campus that can be used? Yes, there are scanners in the Burling Library, the Creative Computing Lab in the Forum, and in the AV Center in the Alumni Recitation Hall (ARH).

Does ITS provide training on software applications? ITS provides training through the service Lynda.com. For instructions on how to access this service follow the Lynda.com Registration Guide.

Additional training opportunitues are listed in the Laurel Leaf or on the Human Resource website.

Email

What email programs are available for me to use on campus? A variety of e-mail programs can be configured to access your Grinnell e-mail account. Microsoft Outlook, Apple Mail, Thunderbird are just a few. You can also access e-mail via Outlook Web Access at https://mail.grinnell.edu.

What amount of email quota am I given? Faculty and staff are given 2.0GB of email quota. Warnings are issued at 1.95 GB, and email prohibits sending at 1.99 GB, you can not receive or send at 2.0 GB.

What happens to my email messages if I exceed my email quota? When exceeding mail quota, your mail messages will not be delivered to your mailbox. They will be returned to the sender, with a note telling the sender that your mailbox is not available to take delivery of the message. The sender will need to resend the message in its entirety once your mailbox function is restored.

I have exceeded my email quota. What do I do now? When you exceed your mail quota, remove messages to reduce the amount of storage for your email. Check your Sent Items, Deleted Items and permanently delete unnecessary messages. Save any large attachments to your hard drive and delete the message and attachment from all folders. You can contact Technology Services Desk at ext. 4901 for assistance or submit a question via https://help.grinnell.edu.

How do I access my email from off-campus? You can access your email from any internet connection at https://mail.grinnell.edu by using the Outlook Web program.

How can I have my email forwarded from Grinnell to a different email address? We do not provide email forwarding.

My email password expired. How can I get a new one? In order to change your password you must register at Password Reset. You can check your account and manage your password through this service. You may contact the Technology Services Desk at ext. 4901 for assistance in gaining a new password if you are unable to access Password Reset. Remember the ITS staff cannot look up what your old password was.

Campus Photocopiers & FAX Machines

Who can I contact if our office copier or fax needs repair/service? To request repair or service for your Lanier photocopier, call Midwest Office Technologies at their toll free number - 800 356-4406. The call center will need to know the model # of the machine of which you are requesting service, your name, your location on campus and how best to reach you with additional questions. Individual offices are responsible for service calls on individual office fax machines.

How soon can I expect a service technician to respond to my call? The service technician will do their best to visit your office within a four-hour period after receiving your call. Midwest Office Technology strives to ensure 95% uptime performance on your equipment.

What supplies are covered under our service contract with Midwest Office Technology? Toner ink cartridges are the only supplies covered in the MOT photocopier service contract. Supplies, such as paper, staples (if applicable), paper clips and fax machine supplies are not supplied by our service agreement. These items are purchased with department/office funds.

The toner light on the digital panel is flashing. How much time do I have to get a new cartridge and do I call the toll free number to get a new one? The toner light indicates that the ink cartridge is nearing empty. Once you notice the light flashing, call the MOT toll free number - 800 356-4406 - to order a new cartridge. A new supply should arrive within 1-2 business days. If the ink runs out before you request or receive a new supply, the Office of College Services stores a limited number of cartridges for allocation. To inquire if a cartridge is available, call ext. 4300 between the hours of 8:30 a.m. - 4:30 p.m. or e-mail bakerchr[at]grinnell[dot]edu; please have your photocopier model number available when calling.

I've heard that photocopiers can be connected to computers so that documents sent through a network will print directly onto the photocopier. Is this true and can we enable that technology on our campus? Some photocopiers, though not all, are equipped with the means to allow connectivity to a network. At this point in time, the product of a laser printer is crisper, cleaner, and more professional than that of most photocopiers. It is important that the College produce and distribute documents that convey a professional image. While a photocopier works well when additional documents are needed quickly, this method produces less than satisfactory documents on College stationery. For these reasons, the College will continue to utilize direct-to-laser print technology.

Faculty-Specific Questions

I would like to introduce technology into my class. What resources are available to me? Curricular Technology Specialists (CTS) are available to assist you with technology implementation in the classroom/laboratory. More information on the CTS staff and their services is located at http://www.grinnell.edu/about/offices-services/curricular-tech.

I'm looking for web resources to use in the classroom. Where can I get help with this? You may receive help in locating information on the Internet by contacting one of the reference librarians in Burling Library. The reference librarians are available at ext. 3353 or by email at query[at]grinnell[dot]edu.

I want to use an email listserv in my class. How do I set one up? To set up a listserv, contact the Technology Services Desk at ext. 4901 or submit a question via https://help.grinnell.edu.

I need a certain software package. How can I find out if it is available on campus? A list of software supported by ITS is available at http://www.grinnell.edu/its/software/

How do I obtain software packages and computer hardware for use in my office to support my teaching? New software and hardware requests may be directed to the Technology Services Desk at ext. 4901 or submit a question via https://help.grinnell.edu.

I want my students to access certain software packages. What labs are available for them and what software is available in the labs? Students at Grinnell have a variety of locations with computer access capability. For software in labs visit http://www.grinnell.edu/offices/its/labsoft.

Can I reserve one of the public computer labs or one of the instructional computing classrooms for use in my classes? Reservations of public computer labs is handled by a variety of campus offices, depending on the day, time and lab you would like to reserve. Contact Conference Operations at ext. 3178 to inquire about a reservation contact.

For Students

This web page lists frequently asked questions related to campus computing, email and issues/procedures specific to students.

General Questions

I'm experiencing problems with a college-owned computer system. Who can I contact for help? Contact the Technology Services Desk at ext. 4901 or use the online ticketing system athttps://help.grinnell.edu for answers to most of your computer-related questions. The Technology Services Desk staff can answer most questions over the phone. The Technology Services Desk is located in the upper level south end of the Forum. The Technology Serives Desk is staffed during the school year from 8:00am - 5:00pm Monday - Friday; and after hours accessing the Technology Services Desk through the Creative Computing Lab.

I'm experiencing problems with my personal/home-based computer system. Will ITS help me? If you are experiencing problems with your laptop, you can bring it in to the Technology Services Desk for diagnosis. They can provide you with information on fixing your system or refer you to an outside vendor. If your computer is covered by the manufacturer's warranty, you should contact them first to report the problem. You can also initiate contact through the online system noted above.

What is Windows Storage Server Quota? Quota is a set amount of storage space on the college's main campus servers. Students are allotted 200 MB of disk space on the main servers in which to store data and documents.

What happens when I go "over quota"? When you go "over quota" access to your storage area is temporarily unavailable. There are two things you can do to gain access to your files. You can request a temporary increase in quota from ITS, so that you may access your storage area and remove unnecessary files. To request a temporary increase, contact Technology Services Desk at x4901. You may also use a secure File Transfer Protocol (FTPS) process to access your storage area and retrieve your files. For more information on using FTP, contact the student workers at ext. 4400.

I've heard the term "quota" associated with email as well as file storage. Is there any difference between the two? Users of Grinnell College's network have two different quota allotments - one for email and another for file storage. Email quota is the space allotted on the Grinnell Exchange Server (mail) that allows you to save your email messages. Your email quota is 1 GB; when you reach 975 MB, you will receive a warning email message; when you reach 999 MB, your account will be locked from sending and receiving email until files are deleted and the quota is reduced. All folders are counted in the sum for quota, so remember to delete your deleted items and sent items regularly.

Where are public printers located on campus? Public printers are located in the following computer areas: ARH 107, ARH 124, A-V Center, GIS Plotter - Library (jobs are sent and printed by the library staff), Burling Library 1st and 2nd floor, Interactive Instructional facility in the Burling basement, Creative Computer Lab, Lazier Hall, Norris Hall, Read Hall, Younker Hall, and the JRC email kiosk area. You may locate them by using the Campus Technology Map.

How can I tell what printers are available to me? How do I change my default printer? In Windows the printers available to the computer are listed in the Printers area of Control Panel. If you "right-click" the mouse on a specific printer icon, a check mark will display at "set as Default." You can modify the default printer by selecting a different printer and marking "set as default." In Mac OS 10.5, go to the Printers section of the Preferences. Your printers will be listed there, and the default printer will be in bold. To change your default, right-click it and choose "Set Default Printer."

Where can I go to send or receive a fax? Mail Services provides - outgoing and incoming FAX service - FAX number: 1-641-269-3406. Please specify recipient's name in BOLD on front page. Out-going transmission (9am-4pm, M-F) fee: $1.00 for first page; 25 cents for each additional page.

Email 

What email programs are available for me to use on campus? There are a variety of email programs for you to use on campus. If you are working from a PC system, you may use Thunderbird or the campus standard, Microsoft Outlook Web, for your mail needs. If you are working on a Macintosh, you may use Mac Mail, Thunderbird, or Microsoft Outlook Web. Any IMAP client can be set up to use email.

What amount of email quota am I given? Students are given 1 GB of email quota. Warnings are given at 975 MB and prohibited to send emails at 999 MB.

What amount of email quota are student groups given? Student groups are given 200 MB of email quota. Warnings are given at 190 MB, and prohibited to send emails at 199 MB and prohibited to send and receive emails at 200 MB.

What happens to my email messages if I exceed my email quota? When exceeding mail quota, your mail messages will not be delivered to your mailbox and returned to the sender with an error message that your mailbox is full. The sender will need to resend the message in its entirety once your mailbox function is restored.

I have exceeded my email quota. What do I do now? When you exceed your mail quota, remove messages to reduce the amount of storage for your email. Check your Sent Items, Deleted Items and permanently delete unnecessary messages. Save any large attachments to your hard drive and delete the message and attachment from all folders.

How do I access my email from off-campus? You can access your email from any internet connection at https://mail.grinnell.edu by using the Outlook Web program.

How can I have my email forwarded from Grinnell to a different email address? We do not provide email forwarding.

My email password expired. How can I get a new one? In order to change your password you must register at Password Reset. You can check your account and manage your password through this service. You may contact the Technology Services Desk at ext. 4901 for assistance in gaining a new password if you are unable to access Password Reset. You may need to visit the ITS main office with a photo ID before your email password can be changed. The Technology Services Desk cannot look up your old password.

For Visitors

Are you a visiting faculty member, campus event speaker, or other guest of the College? If you are visiting campus for the first time, you might find the following links helpful. We are here to answer any questions that you have concerning technology on the Grinnell College campus. If your question is not answered on this page, or you have a comment regarding this site please contact us directly at (641) 269-4901 or send us an email here. If you are calling from out of the country please call 001-641-269-4901.

Visiting Speaker, Faculty or Guest Prospective Student/Parents
Assistive Technology Assistive Technology
Audio Visual Center Campus Calendar
Grinnell House Supported Software
Campus Calendar Campus Map
Campus Map Creative Computing Lab
Creative Computing Lab Wireless Technology
Wireless Technology Frequently Asked Questions by Students
 Frequently Asked Questions  

General inquiries can be directed to Technology Services Desk. 

phone number (641) 269-4901 
e-mail address- its-helpdesk-hotline[at]lyris.grinnell[dot]edu.

Technology Services Desk Hours:
Monday - Friday 8:00 am - 5:00 pm

After Hours Technology Services Desk are:
Monday - Friday -- 9:00 am - 6:00 pm 
Saturday -- Closed 
Sunday -- Noon - 6:00pm