In the past year we made three improvements:
- We hired a full-time person <helpdesk[at]grinnell[dot]edu> to attend solely to classroom technology issues.
- We standardized classroom equipment so that students and professors do not have to learn the nuances of many different systems.
- We now track help desk calls and requests to identify patterns of problems, then preemptively fix or alert users to the problem.
We have received very positive feedback about these improvements to ITS support, and continue to look for more suggestions for improvements.