Frequently Asked Questions For Faculty and Staff
This web page lists frequently asked questions related to campus computing, email and issues/procedures specific to faculty members.
I'm experiencing problems with my college-owned computer system. Who can I contact for help? Contact the students at ext. 4400 for answers to most of your computer-related questions. The Technology Services Desk staff can answer most questions over the phone, but may visit your office/area to better diagnose the issue. The Technology Services Desk is staffed during the school year from 8:00am - 5:00pm Monday - Friday and after hours accessing the Technology Services Desk through the Creative Computing Lab. You can also email: email@example.com for assistance.
I'm experiencing problems with my personal/home-based computer system. Will ITS help me? ITS generally does not assist campus users with personal computer systems. You may contact B3 Computers at (641)236-9296, or Rich May at (641)236-5160 with personal computer questions. If your computer is covered by the manufacturer's warranty, you should contact them first to report the problem.
What is Windows Server Quota? Server quota is a set amount of storage space on the college's main campus servers. Most faculty and staff are allotted 200 MB of disk space on the main servers in which to store data and documents.
What happens when I go "over quota"? When you go "over quota" access to your storage area is temporarily unavailable. There are several things you can do to gain access to your files. You can request a temporary increase in quota, so that you may access your storage area and remove unnecessary files. To request a temporary increase, contact Technology Services Desk at x4901. You may also request permanent quota increase if you need additional storage space for large projects or data files. Contact Technology Services Desk at ext. 4901 with this request as well. You may also use a secure File Trasfer Protocol (FTPS) process to access your storage area and retrieve your files. For more information on using FTPS, contact the student Technology Services Desk at ext. 4400.
I've heard the term "quota" associated with email as well as file storage. Is there any difference between the two? Users of Grinnell College's network have two different quota allotments - one for email and another for file storage. Email quota is the space allotted on the Grinnell ExchangeServer (mail) that allows you to save your email messages. Server quota is the set amount of space you are allotted for general document storage on the College's servers. The email quota for faculty and staff is 2.0 GB, when you reach 1.95 GB, you will receive a warning email message, when you reach 1.99 GB, your account will be locked from sending and receiving email until files are deleted and quota is reduced. All folders are counted in the sum for quota, so remember to delete your deleted items and sent items regularly.
Where are networked printers located on campus? Networked (shared) printers are located in all academic support offices, most administrative office areas and in the following public computer areas: ARH 107, ARH 124, A-V Center, GIS Plotter - Library(jobs are sent and printed by the library staff), Burling Library 1st and 2nd floor, Interactive Instructional facility in the Burling basement, Creative Computer Lab, Lazier Hall, Norris Hall, Read Hall, Younker Hall, and the JRC email kiosk area.
How can I tell what printers are available to me? How do I change my default printer? In Windows, the printers available to the computer are listed in the Printers area of Control Panel. If you "right-click" the mouse on a specific printer icon, a check mark will display beside "Set as Default." You can modify the default printer by selecting a different printer and marking "set as default." In Mac OS 10.5, the default printer will show up on your desktop with a bold outline arount it. You can reset your default by "Command-Clicking" the printer and then setting it as the default.
Does ITS provide training on software applications? ITS staff provides campus-wide training on supported software applications. Training opportunities are advertised in the Laurel Leaf or on the Human Resource web site.
What email programs are available for me to use on campus? There are a variety of email programs for you to use on campus. If you are working from a PC system, you may use Thunderbird or the campus standard, Microsoft Outlook Web, for your mail needs. If you are working on a Macintosh, you may use Mac Mail, Thunderbird or Microsoft Outlook Web. Any IMAP client can be set up to use email.
What amount of email quota am I given? Faculty and staff are given 2.0GB of email quota. Warnings are issued at 1.95 GB, and email prohibits sending at 1.99 GB, you can not receive or send at 2.0 GB.
What happens to my email messages if I exceed my email quota? When exceeding mail quota, your mail messages will not be delivered to your mailbox. They will be returned to the sender, with a note telling the sender that your mailbox is not available to take delivery of the message. The sender will need to resend the message in its entirety once your mailbox function is restored.
I have exceeded my email quota. What do I do now? When you exceed your mail quota, remove messages to reduce the amount of storage for your email. Check your Sent Items, Deleted Items and permanently delete unnecessary messages. Save any large attachments to your hard drive and delete the message and attachment from all folders.
How do I access my email from off-campus? You can access your email from any internet connection at https://mail.grinnell.edu by using the Outlook Web program.
How can I have my email fowarded from Grinnell to a different email address? We do not provide email forwarding.
My email password expired. How can I get a new one? In order to change your password you must register at Password Reset. You can check your account and manage your password through this service. You may contact the Technology Services Desk at ext. 4901 for assistance in gaining a new password if you are unable to access Password Reset. Remember the ITS staff cannot look up what your old password was.
Campus Photocopiers & FAX Machines
Who can I contact if our office copier or fax needs repair/service? To request repair or service for your Lanier photocopier, call Midwest Office Technologies at their toll free number - 800 356-4406. The call center will need to know the model # of the machine of which you are requesting service, your name, your location on campus and how best to reach you with additional questions. Individual offices are responsible for service calls on individual office fax machines.
How soon can I expect a service technician to respond to my call? The service technician will do their best to visit your office within a four-hour period after receiving your call. Midwest Office Technology strives to ensure 95% uptime performance on your equipment.
What supplies are covered under our service contract with Midwest Office Technology? Toner ink cartridges are the only supplies covered in the MOT photocopier service contract. Supplies, such as paper, staples (if applicable), paper clips and fax machine supplies are not supplied by our service agreement. These items are purchased with department/office funds.
The toner light on the digital panel is flashing. How much time do I have to get a new cartridge and do I call the toll free number to get a new one? The toner light indicates that the ink cartridge is nearing empty. Once you notice the light flashing, call the MOT toll free number - 800 356-4406 - to order a new cartridge. A new supply should arrive within 1-2 business days. If the ink runs out before you request or receive a new supply, the Office of College Services stores a limited number of cartridges for allocation. To inquire if a cartridge is available, call ext. 4300 between the hours of 8:30 a.m. - 4:30 p.m. or e-mail firstname.lastname@example.org; please have your photocopier model number available when calling.
I've heard that photocopiers can be connected to computers so that documents sent through a network will print directly onto the photocopier. Is this true and can we enable that technology on our campus? Some photocopiers, though not all, are equipped with the means to allow connectivity to a network. At this point in time, the product of a laser printer is crisper, cleaner, and more professional than that of most photocopiers. It is important that the College produce and distribute documents that convey a professional image. While a photocopier works well when additional documents are needed quickly, this method produces less than satisfactory documents on College stationery. For these reasons, the College will continue to utilize direct-to-laser print technology.
I would like to introduce technology into my class. What resources are available to me? Curricular Technology Specialists (CTS) are available to assist you with technology implementation in the classroom/laboratory. More information on the CTS staff and their services is located at http://www.grinnell.edu/offices/curriculartechnology/
I'm looking for web resources to use in the classroom. Where can I get help with this? You may receive help in locating information on the Internet by contacting one of the reference librarians in Burling Library. The reference librarians are available at ext. 3353 or by email at email@example.com.
I want to use an email listserv in my class. How do I set one up? To set up a listserv, contact Mike Pifer, Lyris Listserv Administrator, at ext. 9990. He will guide you through the process of creating the list for your class.
I need a certain software package. How can I find out if it is available on campus? A list of software supported by ITS is available at http://www.grinnell.edu/its/software/
How do I obtain software packages and computer hardware for use in my office to support my teaching? Software and hardware requests may be directed to John Hammond, Technology Services Desk Manager at ext. 4901.
I want my students to access certain software packages. What labs are available for them and what software is available in the labs? Students at Grinnell have a variety of locations with computer access capability. For software in labs visit http://www.grinnell.edu/offices/its/labsoft.
Can I reserve one of the public computer labs or one of the instructional computing classrooms for use in my classes? Reservations of public computer labs is handled by a variety of campus offices, depending on the day, time and lab you would like to reserve. Contact Conference Operations at ext. 3178 to inquire about a reservation contact.