CallPilot Voice Mail Update
March 12, 2007Prepared by Mark Miller, IT Services
The bad weather of the last weekend of February caused serious problems for Iowa Telecom. The need to be flexible in scheduling the remaining CallPilot work to accommodate Iowa Telecom's repair work delayed the final move from Meridian Mail to CallPilot. The project is once again on track, and IT Services is ready to proceed with the switch to CallPilot. Please read all of the following for a review of what has been done and what remains to be accomplished.
Where are we now? On February 15-16 we were able to migrate all of the Meridian Mail voice mailboxes into the CallPilot system. For faculty, staff and office users of voice mail, this means your mailbox, the greetings as they existed at that time in Meridian Mail, and your mailbox password were moved to CallPilot. We did not move any messages from Meridian Mail to CallPilot.
Over the subsequent week and a half, we recreated the announcement services, menus and other voice mail applications that are currently in use in Meridian Mail. We were not able to move the associated greetings or announcements for these applications.
What is the next step? Users of the Meridian Mail system should take a few minutes to access their CallPilot mailboxes. You should confirm that you can access the mailbox, that the password works, and that your greetings are intact.
You can access your CallPilot mailbox by calling extension 4449. As with Meridian Mail, your mailbox number is the phone extension. Your password is the same as it was for Meridian Mail on February 15. If you have password problems, contact Julie Eccles at extension 4901.
Once you are logged into CallPilot there are a few things you can check.
- You should check your greetings (command 82-1-2 for external greeting and 82-2-2 for internal greeting).
You should check your personal verification/name (command 82-9).
You should check your custom operator (command 80-1).
Please feel free to check any of the mailbox features that might interest you.
With the exception of the custom operator command, CallPilot commands are the same as those you currently use in Meridian Mail. An updated CallPilot command quick reference guide is availableCallPilot Quick Reference (pdf)
Do you have a voice mail application? Several offices and organizations use voice mail applications (e.g., announcement services or menus) in the Meridian Mail system. If you use voice mail applications you will need to record new greetings for the CallPilot system. Instructions will be sent to the application contact for each office.
When is the final move to CallPilot? The cut date for CallPilot is March 22. At about 10:00 AM that Thursday there will be a voice mail outage that should last less than one hour. When service is restored, CallPilot will be the active voice mail system on campus. The voice mail access numbers (extension 4316 for voice mail, extension 4317 for express messaging and 4700 for application maintenance) will have been redirected to CallPilot.
What happens to voice messages in the Meridian Mail system? Voice messages that were in Meridian Mail at the time of the cut to CallPilot will still be available in Meridian Mail. For the two weeks after the switch, dial extension 4449 to get access to Meridian Mail. Remember, after about two weeks any read messages in Meridian Mail will be automatically deleted, as is the current practice.
If your message waiting light remains lit after you checked messages in CallPilot, you probably have a new message in Meridian Mail.
Are you going to be away from campus during spring break? Do you use the temporary greeting feature in Meridian Mail? If so, in addition to setting a temporary greeting in Meridian Mail, you may wish to set one for CallPilot. Just log into CallPilot and set your temporary greeting (command 82-3-5).
What should I go if I have questions? Please contact Mark Miller (email@example.com) or Julie Eccles (firstname.lastname@example.org) if you have questions about or problem resulting from the move to CallPilot. Mark and Julie are also available by calling extension 4901.