Grinnell College Resources

Emergency Contacts

Confidential Resources

General Conflict Management

Employment Resources

Conflict Management Workshops

*Workshops run 30 - 90 minutes in length.

*All workshops are adaptable

1. Conflict Management 101

  • Definition and Characteristics of Conflict
  • Principles of Conflict Resolution
  • Transforming Conflict

2. Crucial Conversations  (16 hours. Adaptable workshop)

  • Moving from debate to dialogue
  • Effective Communication
  • Joint Problem Solving
  • Resolving Individual and Group Disagreements

3. Preventing Conflict

  • Conflict Management Styles
  • Developing Competencies for Constructive Engagement
  • Developing Strategies for Managing Anticipated Disputes
  • Respect and Civility in the Workplace
  • Abrasive Behavior in the Workplace
  • Giving and Receiving Feed Back
  • Managing Self and Others

4. Email and Conflict

  • Email and Conflict Escalation
  • Email Etiquette
  • Email and Work-Life Balance
  • Email and Confidentiality

5. Emotional Intelligence

  • Elements of Emotional Intelligence
  • Self Assessment Survey
  • Application of Emotional Intelligence to Conflict management

6. Meeting Facilitation

  • Preparation
  • Breaking Roberts’s Rules
  • Combining Utility with Productivity
  • Creating Mutual Purpose

7. Getting To Yes

  • Separate the People from the Problem
  • Focus on Interests, Not Positions
  • Invent Options for Mutual Gain
  • Insist on Using Objective Criteria

Contact the Ombuds Office




On Our Bookshelf



Title Author Publisher /Date

Getting to Yes

Roger Fisher and William Ury

Houghton Mifflin Company 1981

The Power of A Positive No

William Ury

2007 Bantam

Difficult Conversations 


Patterson, Grenny,McMillan, & Switzler

Penguin Books 1999

Crucial Conversations

Patterson, Grenny,McMillan, & Switzler

Penguin Books 2007

Crucial Confrontations

Patterson, Grenny,McMillan, & Switzler

Penguin Books 2005

Dealing With People You Can't Stand

Brinkman & Kirschner

McGraw Hill 2005

Working With You Is Killing Me

Crowley & Elster

Business Plus 2009

The Logic of Failure

Dietrich Dorner

Metropolitan Books 1996

Beyond Reason

Fisher & Shapiro


Penguin Books 2005

The Five Dysfunctions of a Team

Patrick Lencioni

Jossey-Bass Books 2002


Dialogue for Difficult Subjects

Schirch & Campt

Good Books 2007

Robert’s Rules Of Order

Revised by Darwin Patnode

Barbour Publishing

Breaking Robert’s Rules: The New Way To Run Your Meeting

Lawrence Susskind and Jeffery Cruikshank


Oxford University Press 2006

The Courageous Follower

Ira Chaleff

Berett-Koehler Publishers, 2009

Thinking Fast and Slow


Daniel Kahneman

Farrar, Straus & Giroux 2011

The No-Asshole Rule


Robert Sutton

Business Plus, 2007


Taming the Abrasive Manager

Laura Crawshaw

Jossey- Bass 2007


Boundaries: Where You End and I Begin

Anne Katherine

Hazelden 1994

Blink: The Power of Thinking Without Thinking

Malcom Gladwell

Back Bay Books 2005

Where To Draw The Line: How To Set Healthy Boundaries Every Day


Anne Katherine

Simon & Schuster 2000

The Dance of Connection


Harriet Lerner


Harper Collins 2001

Giving Voice To Values: How To Speak Your Mind When You Know What’s Right

Mary Gentile


Yale University Press 2010