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In Information Technology Services, a collaborative, inclusive, and engaging work environment is the cornerstone of our culture. We take our role in supporting the mission of Grinnell College seriously, but we seriously have a lot of fun too! We’re looking to add people to our team who want to make a difference every day.
Do you love doing work that matters every day? Come roll-up your sleeves and do work that helps protect people and data. An IAM (identity and access management) professional, reporting to the director of information security, plays a key role in the management and maintenance of the Grinnell College identity management processes and systems to ensure that Grinnell employees have the relevant level of access to institutional data required to perform their role. This professional is responsible for the internal audit of IAM processes and the creation of documentation and training materials associated with IAM. The analyst may be part of the team delivering the training and will report on outcomes and metrics pertaining to the program.
Are you a cyber-defender ready to advance your information security career? The information security analyst is responsible for supporting the College’s Information Security team with an emphasis on monitoring security assets for vulnerabilities or potential incidents. Using security tools in place, the analyst will support the evaluation and remediation of day-to-day alerts and will conduct tier 1 information security ticket handling, resolution, or escalation. In this role, the analyst will review daily threat intelligence, support the management and maintenance of security information and event monitoring (SIEM) tools, and maintain baseline configuration standards and controls related to operational risk management for the Grinnell College Systems Security Plan (SSP). The analyst will work with the lead analyst to assist in the vulnerability management process and produce metrics to support the program.
You know an effective intranet has the power to bring teams together, and you have the know-how to make that happen! The intranet cloud applications specialist will assist the senior intranet architect in the design, development, planning, installation, configuration, monitoring, and maintenance of the Grinnell College SharePoint intranet and associated Microsoft 365 applications. A member of the Grinnell College Information Technology Services (ITS) Enterprise Systems team, this professional has knowledge of SharePoint and Teams architecture, applications, functionality, configuration, and branding. Able to analyze and understand business requirements leveraging Microsoft 365 applications and third-party applications for creating effective solutions to meet business needs, the intranet cloud applications specialist also works closely with colleagues to brand, install, debug, and maintain third-party software packages.
Do you enjoy finding technology solutions that help people? Put your knowledge, experience, and technical expertise to work in a leadership role. Working within the Service Management team, while collaborating broadly across ITS, the lead systems support engineer is both an operational role and a coordinator of the work of the Systems Support Engineering group (the group is 2 full-time employees, including the lead). With primary responsibility for the management and system administration of technical systems that focus on and around endpoint systems, this position also coordinates with other members of ITS to ensure high-quality responses to incidents and service requests. The systems support engineering portfolio includes classroom and lab computing devices in addition to primary workstations and computing devices; endpoint management; deploying endpoint security policies and protocols; and administration of department-specific platforms and servers.
Are you highly motivated, organized, and ready to be challenged with creating clarity amidst dynamic systems and changing circumstances? Put your excellent planning, collaboration, facilitation, and communication skills to work in this leadership role. The project manager manages technology and business improvement projects for Information Technology Services as well as cross-divisional projects in support of Grinnell College’s institutional goals. Under the direction of the project management office (PMO) manager, the project manager is responsible for using standard project management practices to help teams achieve the desired project objectives.
Is Salesforce your jam? Are you a solutions builder who likes to learn and work in a collaborative environment? The Salesforce solutions specialist will work alongside, and under the direction of the Salesforce solutions architect to design, extend, and support the College’s Salesforce platform. The specialist will ensure the system is being used efficiently and that the College is capitalizing on the full features and benefits of the system, based on institutional and users’ needs. In this role, the specialist will develop, configure, and maintain Salesforce objects, reports, workflows, and dashboards and is responsible for gathering business requirements prior to working with the Salesforce solutions architect to design and implement a secure technical solution.
Are you a recent college graduate looking to accelerate your technology career? This newly created position is part of the Information Technology Services (ITS) Springboard Program. Technology specialists and service relationship managers are employed under a term appointment of up to three years, with expertise increasing each year. In addition to performing a technical specialist role in their team, these full-time employees provide an important relationship management role among ITS and departments (both academic and administrative) across campus.
Ready to be a customer-service superhero? The tier 1 technology support specialist is the initial point of contact for ITS services for students and employees. Maintaining a professional, customer-first attitude and ability to adapt to new technologies, the Specialist is responsible for monitoring and responding to phone calls and service requests submitted online or by email. In addition, they provide daily supervision to Technology Service Desk student employees.
ITS. A place defined by its people.
Why we love working here is as diverse as each one of us. But together we share a passion for our work and we are committed to serving our campus community and each other.