Ombuds Resources

Conflict Tips from the Ombuds

Grinnell College Resources

Emergency Contacts

Confidential Resources

General Conflict Management

Employment Resources

Conflict Management Workshops

*Workshops run 30 - 90 minutes in length.

*All workshops are adaptable

1. Conflict Management 101

  • Definition and Characteristics of Conflict
  • Principles of Conflict Resolution
  • Transforming Conflict

2. Crucial Conversations  (16 hours. Adaptable workshop)

  • Moving from debate to dialogue
  • Effective Communication
  • Joint Problem Solving
  • Resolving Individual and Group Disagreements

3. Preventing Conflict

  • Conflict Management Styles
  • Developing Competencies for Constructive Engagement
  • Developing Strategies for Managing Anticipated Disputes
  • Respect and Civility in the Workplace
  • Abrasive Behavior in the Workplace
  • Giving and Receiving Feed Back
  • Managing Self and Others

4. Email and Conflict

  • Email and Conflict Escalation
  • Email Etiquette
  • Email and Work-Life Balance
  • Email and Confidentiality

5. Emotional Intelligence

  • Elements of Emotional Intelligence
  • Self Assessment Survey
  • Application of Emotional Intelligence to Conflict management

6. Meeting Facilitation

  • Preparation
  • Breaking Roberts’s Rules
  • Combining Utility with Productivity
  • Creating Mutual Purpose

7. Getting To Yes

  • Separate the People from the Problem
  • Focus on Interests, Not Positions
  • Invent Options for Mutual Gain
  • Insist on Using Objective Criteria

8. Thanks for the Feedback – A workshop based on the work of Sheila Heen and Douglas Stone

Contact the Ombuds Office

On Our Bookshelf
Title Author Publisher /Date

Getting to Yes

Roger Fisher and William Ury

Houghton Mifflin Company 1981

The Power of A Positive No

William Ury

2007 Bantam

Difficult Conversations 

Patterson, Grenny,McMillan, & Switzler

Penguin Books 1999

Crucial Conversations

Patterson, Grenny,McMillan, & Switzler

Penguin Books 2007

Crucial Confrontations

Patterson, Grenny,McMillan, & Switzler

Penguin Books 2005

Dealing With People You Can't Stand

Brinkman & Kirschner

McGraw Hill 2005

Working With You Is Killing Me

Crowley & Elster

Business Plus 2009

The Logic of Failure

Dietrich Dorner

Metropolitan Books 1996

Beyond Reason

Fisher & Shapiro

Penguin Books 2005

The Five Dysfunctions of a Team

Patrick Lencioni

Jossey-Bass Books 2002

Dialogue for Difficult Subjects

Schirch & Campt

Good Books 2007

Robert’s Rules Of Order

Revised by Darwin Patnode

Barbour Publishing

Breaking Robert’s Rules: The New Way To Run Your Meeting

Lawrence Susskind and Jeffery Cruikshank

Oxford University Press 2006

The Courageous Follower

Ira Chaleff

Berrett-Koehler Publishers, 2009

Thinking Fast and Slow

Daniel Kahneman

Farrar, Straus & Giroux 2011

The No-Asshole Rule

Robert Sutton

Business Plus, 2007

Taming the Abrasive Manager

Laura Crawshaw

Jossey- Bass 2007

Boundaries: Where You End and I Begin

Anne Katherine

Hazelden 1994

Blink: The Power of Thinking Without Thinking

Malcom Gladwell

Back Bay Books 2005

Where To Draw The Line: How To Set Healthy Boundaries Every Day

Anne Katherine

Simon & Schuster 2000

The Dance of Connection

Harriet Lerner

Harper Collins 2001

Giving Voice To Values: How To Speak Your Mind When You Know What’s Right

Mary Gentile

Yale University Press 2010

The Dynamics of Conflict A Guide to Engagement and Intervention

Bernard Mayer

Second edition, Jossey-Bass 2012

The Conflict Paradox: Seven Dilemmas of Disputes.

Bernard Mayer

Jossey-Bass 2015

Perfect Phrases for Conflict Resolution

Lawrence Polsky and Antoine Gerschel

McGraw Hill 2011

The Little Book of Dialogue for Difficult Subjects

Lisa Schirch and David Campt

Library of Congress Cataloging-in-Publication Data 2007

The Moral Imagination: The Art and Soul of Building Peace

John Paul Lederach

Oxford University Press 2005

Thanks for the Feedback: The Science and Art of Receiving Feedback Well

Douglas Stone and Sheila Heen

Penguin Group 2014

Appreciative Inquiry in Higher Education

Jeannie Cockel & Joan McArthur-Blair

Jossey-Bass 2012

Crucial Accountability



McGraw-Hill Education 2013

Emotional Intelligence

Daniel Goleman

Bantam Books 1995

Good boss, Bad Boss How to be the Best … and Learn from the Worst

Robert I. Sutton

Grand Central Publishing 2010

How to Talk About Hot Topics on Campus: From Polarization to Moral Conversation

Nash, Bradley & Chickering

Jossey-Bass 2008


Patterson, Grenny, Maxfield, McMillan, & Switzler

McGraw-Hill Education 2013

The Advantage: Why Organizational Health Trumps Everything Else in Business

Patrick Lencioni

Jossey-Bass 2012

The First Time Manager

Belker, McCormick & Topchik

American Management Association 2012

The Tipping Point: How Little Things Can Make a Big Difference

Malcolm Gladwell

Little Brown & Co. 2002

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