Conflict Tips from the Ombuds
Grinnell College Resources
Emergency Contacts
Confidential Resources
- Student Health and Wellness
- Center for Religion, Spirituality and Social Justice
- Office of the Ombuds
General Conflict Management
- We Have To Talk: A Step-by-Step Checklist for Difficult Conversations
- Being Heard: Mental and Verbal Strategies for Getting Your Point Across
- Conflict Resolution Network
- High Conflict Institution
- Nonviolent Communication
- Mediate.com
- What Is Essential (previously Public Conversations Project)
- Association for Conflict Resolution
Employment Resources
- Employee and Family Resources - Employee Assistance Program, an employer provided benefit.
- Family Educational Rights and Privacy Act (FERPA) - Policies regarding privacy of student records
- Iowa Civil Rights Commission
- Iowa Workforce Development: Iowa Occupational Safety & Health (IOASHA)
- Equal Employment Opportunity Commission (EEOC) - Federal discrimination laws and related information
- We Have to Talk: A Step-By-Step Checklist for Difficult Conversations - By Judy Ringer
- Family Educational Rights and Privacy Act (FERPA)
- FERPA for Students
- FERPA for School Officials
- U.S. Equal Employment Opportunity Commission
Conflict Management Workshops
*Workshops run 30 - 90 minutes in length.
*All workshops are adaptable
1. Conflict Management 101
- Definition and Characteristics of Conflict
- Principles of Conflict Resolution
- Transforming Conflict
2. Crucial Conversations (16 hours. Adaptable workshop)
- Moving from debate to dialogue
- Effective Communication
- Joint Problem Solving
- Resolving Individual and Group Disagreements
3. Preventing Conflict
- Conflict Management Styles
- Developing Competencies for Constructive Engagement
- Developing Strategies for Managing Anticipated Disputes
- Respect and Civility in the Workplace
- Abrasive Behavior in the Workplace
- Giving and Receiving Feed Back
- Managing Self and Others
4. Email and Conflict
- Email and Conflict Escalation
- Email Etiquette
- Email and Work-Life Balance
- Email and Confidentiality
5. Emotional Intelligence
- Elements of Emotional Intelligence
- Self Assessment Survey
- Application of Emotional Intelligence to Conflict management
6. Meeting Facilitation
- Preparation
- Breaking Roberts’s Rules
- Combining Utility with Productivity
- Creating Mutual Purpose
7. Getting To Yes
- Separate the People from the Problem
- Focus on Interests, Not Positions
- Invent Options for Mutual Gain
- Insist on Using Objective Criteria
8. Thanks for the Feedback – A workshop based on the work of Sheila Heen and Douglas Stone
Contact the Ombuds Office
641-269-9399
Ukabiala@grinnell.edu
| Title | Author | Publisher /Date |
|---|---|---|
|
Getting to Yes |
Roger Fisher and William Ury |
Houghton Mifflin Company 1981 |
|
The Power of A Positive No |
William Ury |
2007 Bantam |
|
Difficult Conversations |
Patterson, Grenny,McMillan, & Switzler |
Penguin Books 1999 |
|
Crucial Conversations |
Patterson, Grenny,McMillan, & Switzler |
Penguin Books 2007 |
|
Crucial Confrontations |
Patterson, Grenny,McMillan, & Switzler |
Penguin Books 2005 |
|
Dealing With People You Can't Stand |
Brinkman & Kirschner |
McGraw Hill 2005 |
|
Working With You Is Killing Me |
Crowley & Elster |
Business Plus 2009 |
|
The Logic of Failure |
Dietrich Dorner |
Metropolitan Books 1996 |
|
Beyond Reason |
Fisher & Shapiro |
Penguin Books 2005 |
|
The Five Dysfunctions of a Team |
Patrick Lencioni |
Jossey-Bass Books 2002 |
|
Dialogue for Difficult Subjects |
Schirch & Campt |
Good Books 2007 |
|
Robert’s Rules Of Order |
Revised by Darwin Patnode |
Barbour Publishing |
|
Breaking Robert’s Rules: The New Way To Run Your Meeting |
Lawrence Susskind and Jeffery Cruikshank |
Oxford University Press 2006 |
|
The Courageous Follower |
Ira Chaleff |
Berrett-Koehler Publishers, 2009 |
| Thinking Fast and Slow |
Daniel Kahneman |
Farrar, Straus & Giroux 2011 |
| The No-Asshole Rule |
Robert Sutton |
Business Plus, 2007 |
|
Taming the Abrasive Manager |
Laura Crawshaw |
Jossey- Bass 2007 |
|
Boundaries: Where You End and I Begin |
Anne Katherine |
Hazelden 1994 |
|
Blink: The Power of Thinking Without Thinking |
Malcom Gladwell |
Back Bay Books 2005 |
|
Where To Draw The Line: How To Set Healthy Boundaries Every Day |
Anne Katherine |
Simon & Schuster 2000 |
|
The Dance of Connection |
Harriet Lerner |
Harper Collins 2001 |
|
Giving Voice To Values: How To Speak Your Mind When You Know What’s Right |
Mary Gentile |
Yale University Press 2010 |
|
The Dynamics of Conflict A Guide to Engagement and Intervention |
Bernard Mayer |
Second edition, Jossey-Bass 2012 |
|
The Conflict Paradox: Seven Dilemmas of Disputes. |
Bernard Mayer |
Jossey-Bass 2015 |
|
Perfect Phrases for Conflict Resolution |
Lawrence Polsky and Antoine Gerschel |
McGraw Hill 2011 |
|
The Little Book of Dialogue for Difficult Subjects |
Lisa Schirch and David Campt |
Library of Congress Cataloging-in-Publication Data 2007 |
|
The Moral Imagination: The Art and Soul of Building Peace |
John Paul Lederach |
Oxford University Press 2005 |
|
Thanks for the Feedback: The Science and Art of Receiving Feedback Well |
Douglas Stone and Sheila Heen |
Penguin Group 2014 |
|
Appreciative Inquiry in Higher Education |
Jeannie Cockel & Joan McArthur-Blair |
Jossey-Bass 2012 |
|
Crucial Accountability |
|
McGraw-Hill Education 2013 |
|
Emotional Intelligence |
Daniel Goleman |
Bantam Books 1995 |
|
Good boss, Bad Boss How to be the Best … and Learn from the Worst |
Robert I. Sutton |
Grand Central Publishing 2010 |
|
How to Talk About Hot Topics on Campus: From Polarization to Moral Conversation |
Nash, Bradley & Chickering |
Jossey-Bass 2008 |
|
Influencer |
Patterson, Grenny, Maxfield, McMillan, & Switzler |
McGraw-Hill Education 2013 |
|
The Advantage: Why Organizational Health Trumps Everything Else in Business |
Patrick Lencioni |
Jossey-Bass 2012 |
|
The First Time Manager |
Belker, McCormick & Topchik |
American Management Association 2012 |
|
The Tipping Point: How Little Things Can Make a Big Difference |
Malcolm Gladwell |
Little Brown & Co. 2002 |