Ombuds Resources

Conflict Tips from the Ombuds

Grinnell College Resources

Emergency Contacts

Confidential Resources

General Conflict Management

Employment Resources

Conflict Management Workshops

*Workshops run 30 - 90 minutes in length.

*All workshops are adaptable

1. Conflict Management 101

  • Definition and Characteristics of Conflict
  • Principles of Conflict Resolution
  • Transforming Conflict

2. Crucial Conversations  (16 hours. Adaptable workshop)

  • Moving from debate to dialogue
  • Effective Communication
  • Joint Problem Solving
  • Resolving Individual and Group Disagreements

3. Preventing Conflict

  • Conflict Management Styles
  • Developing Competencies for Constructive Engagement
  • Developing Strategies for Managing Anticipated Disputes
  • Respect and Civility in the Workplace
  • Abrasive Behavior in the Workplace
  • Giving and Receiving Feed Back
  • Managing Self and Others

4. Email and Conflict

  • Email and Conflict Escalation
  • Email Etiquette
  • Email and Work-Life Balance
  • Email and Confidentiality

5. Emotional Intelligence

  • Elements of Emotional Intelligence
  • Self Assessment Survey
  • Application of Emotional Intelligence to Conflict management

6. Meeting Facilitation

  • Preparation
  • Breaking Roberts’s Rules
  • Combining Utility with Productivity
  • Creating Mutual Purpose

7. Getting To Yes

  • Separate the People from the Problem
  • Focus on Interests, Not Positions
  • Invent Options for Mutual Gain
  • Insist on Using Objective Criteria

8. Thanks for the Feedback – A workshop based on the work of Sheila Heen and Douglas Stone

Contact the Ombuds Office

On Our Bookshelf

Title Author Publisher /Date
Getting to Yes Roger Fisher and William Ury Houghton Mifflin Company, 1981
The Power of a Positive No William Ury Bantam, 2007
Difficult Conversations Patterson, Grenny, McMillan, & Switzler Penguin Books, 1999
Crucial Conversations Patterson, Grenny, McMillan, & Switzler McGraw Hill, 2012
Crucial Confrontations Patterson, Grenny, McMillan, & Switzler McGraw Hill, 2005
Dealing With People You Can’t Stand Brinkman & Kirschner McGraw Hill, 2005
Working With You Is Killing Me Crowley & Elster Business Plus, 2009
The Logic of Failure Dietrich Dorner Metropolitan Books, 1996
Beyond Reason Fisher & Shapiro Penguin Books, 2005
The Five Dysfunctions of a Team Patrick Lencioni Jossey-Bass Books ,2002
Dialogue for Difficult Subjects Schirch & Campt Good Books, 2007
Robert’s Rules of Order Revised by Darwin Patnode Barbour Publishing
Breaking Robert’s Rules: The New Way to Run Your Meeting Lawrence Susskind and Jeffery Cruikshank Oxford University Press, 2006
The Courageous Follower Ira Chaleff Berett-Koehler Publishers, 2009
Thinking Fast and Slow Daniel Kahneman Farrar, Straus & Giroux, 2011
The No-Asshole Rule Robert L. Sutton Business Plus, 2007
The Asshole Survival Guide Robert L. Sutton Houghton Mifflin Harcourt, 2017
Taming the Abrasive Manager Laura Crawshaw Jossey- Bass, 2007
Boundaries: Where You End and I Begin Anne Katherine Hazelden, 1994
Blink: The Power of Thinking Without Thinking Malcolm Blackwell Back Bay Books, 2005
Where To Draw The Line: How To Set Healthy Boundaries Every Day Anne Katherine Simon & Schuster, 2000
The Dance of Connection Harriet Lerner Harper Collins, 2001
Giving Voice To Values: How To Speak Your Mind When You Know What’s Right Mary Gentile Yale University Press, 2010
How to Talk About Hot Topics on Campus Nash, Bradley & Chickering Jossey-Bass, 2008
Appreciative Inquiry in Higher Education Cockell & McArthur Blair Jossey-Bass, 2012
Dare To Lead Brene Brown Random House, 2018
Humble Inquiry Edgar Schein BK Publishers 2013
The Speed of Trust Stephen Covey Free Press, 2008
Thanks for The Feedback Penguin Books Penguin Books, 2014
Nonviolent Communication Marshall B. Rosenberg Puddle Dancer Press, 2015
You’re Not As Crazy As I Thought (But You Are Still Wrong) Neisser & Hess Potomac Books, 2012
Change Your Questions Change Your Life Marilee Adams BK Publishers, 2015
Dignity Donna Hicks Yale University Press, 2011
Leading with Dignity Donna Hicks Yale University Press, 2018
BIFF - Brief, Informative, Friendly, Firm Bill Eddy Unhooked Books, 2020
The Art of Gathering Priya Parker Riverhead Books, 2018
Smart Leaders, Smarter Teams Roger Schwarz Jossey-Bass, 2013
Complaint! Sarah Ahmed Duke University Press, 2021
The Fearless Organization Amy Edmonson Wiley, 2019
The Empowered University Freeman Hrabowski III John Hopkins University Press, 2021
The Art of Holding Space Heather Plett Page Two Books, 2020
Nice Racism Robin Di Angelo Beacon Press, 2021
Conflict is not Abuse: Overstating harm, Community Responsibility & the Duty of Repair Sara Schulman Arsenal Pulp Press, 2021
Colorizing Restorative Justice Valandra and Hoksila Living Justice Press
Community The Structure of Belonging Peter Block BK Publishers, 2018
So You Want To Talk About Race Ijeoma Oluo Seal Press, 2018
Subtle Acts of Exclusion: How to Understand, Identify, and Stop Microaggressions Jana and Baran BK Publishers, 2020
Mastering Civility: A Manifesto for the Workplace Christine Porath Grand Central Publishing
Mediating High Conflict Disputes Eddy and Lomax Unhooked Books, 2021
Radical Hope A Teaching Manifesto Kevin M. Gannon West Virginia University Press, 2020
The Coaching Habit Michael B. Stanier Book of Creations Press, 2016
The Tyranny of Merit Michael J. Sandel Farra, Straus and Giroux, 2020
Influencer: The New Science of Leading Change Patterson, Grenny, McMillan, and Switzler McGraw Hill, 2013
White Fragility Robin DiAngelo Beacon Press, 2018
The Thin Book of Trust: An Essential primer for Building Trust at Work Charles Feltman Thin Book Publishing, 2021

Little Book Series

  • The Little Book of Circle Process, Kay Pranis
  • The Little Book of Restorative Justice, Howard Zehr
  • The Little Book of Restorative Justice for Colleges and Universities, David Karp
  • The Little Book of Dialogue for Difficult Subjects, Schirch & Campt
  • The Little Book of Conflict Transformation, John Paul Lederach
  • The Little Book of Race and Restorative Justice, Fania Davis
  • The Little Book of Racial Healing, DeWolf & Geddes

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