Ombuds Resources

Grinnell College Resources

Emergency Contacts

Confidential Resources

General Conflict Management

Employment Resources

Conflict Management Workshops

*Workshops run 30 - 90 minutes in length.

*All workshops are adaptable

1. Conflict Management 101

  • Definition and Characteristics of Conflict
  • Principles of Conflict Resolution
  • Transforming Conflict

2. Crucial Conversations  (16 hours. Adaptable workshop)

  • Moving from debate to dialogue
  • Effective Communication
  • Joint Problem Solving
  • Resolving Individual and Group Disagreements

3. Preventing Conflict

  • Conflict Management Styles
  • Developing Competencies for Constructive Engagement
  • Developing Strategies for Managing Anticipated Disputes
  • Respect and Civility in the Workplace
  • Abrasive Behavior in the Workplace
  • Giving and Receiving Feed Back
  • Managing Self and Others

4. Email and Conflict

  • Email and Conflict Escalation
  • Email Etiquette
  • Email and Work-Life Balance
  • Email and Confidentiality

5. Emotional Intelligence

  • Elements of Emotional Intelligence
  • Self Assessment Survey
  • Application of Emotional Intelligence to Conflict management

6. Meeting Facilitation

  • Preparation
  • Breaking Roberts’s Rules
  • Combining Utility with Productivity
  • Creating Mutual Purpose

7. Getting To Yes

  • Separate the People from the Problem
  • Focus on Interests, Not Positions
  • Invent Options for Mutual Gain
  • Insist on Using Objective Criteria

8. Thanks for the Feedback – A workshop based on the work of Sheila Heen and Douglas Stone

Contact the Ombuds Office

On Our Bookshelf

Title Author Publisher /Date

Getting to Yes

Roger Fisher and William Ury

Houghton Mifflin Company 1981

The Power of A Positive No

William Ury

2007 Bantam

Difficult Conversations 


Patterson, Grenny,McMillan, & Switzler

Penguin Books 1999

Crucial Conversations

Patterson, Grenny,McMillan, & Switzler

Penguin Books 2007

Crucial Confrontations

Patterson, Grenny,McMillan, & Switzler

Penguin Books 2005

Dealing With People You Can't Stand

Brinkman & Kirschner

McGraw Hill 2005

Working With You Is Killing Me

Crowley & Elster

Business Plus 2009

The Logic of Failure

Dietrich Dorner

Metropolitan Books 1996

Beyond Reason

Fisher & Shapiro


Penguin Books 2005

The Five Dysfunctions of a Team

Patrick Lencioni

Jossey-Bass Books 2002


Dialogue for Difficult Subjects

Schirch & Campt

Good Books 2007

Robert’s Rules Of Order

Revised by Darwin Patnode

Barbour Publishing

Breaking Robert’s Rules: The New Way To Run Your Meeting

Lawrence Susskind and Jeffery Cruikshank


Oxford University Press 2006

The Courageous Follower

Ira Chaleff

Berett-Koehler Publishers, 2009

Thinking Fast and Slow


Daniel Kahneman

Farrar, Straus & Giroux 2011

The No-Asshole Rule


Robert Sutton

Business Plus, 2007


Taming the Abrasive Manager

Laura Crawshaw

Jossey- Bass 2007


Boundaries: Where You End and I Begin

Anne Katherine

Hazelden 1994

Blink: The Power of Thinking Without Thinking

Malcom Gladwell

Back Bay Books 2005

Where To Draw The Line: How To Set Healthy Boundaries Every Day


Anne Katherine

Simon & Schuster 2000

The Dance of Connection


Harriet Lerner


Harper Collins 2001

Giving Voice To Values: How To Speak Your Mind When You Know What’s Right

Mary Gentile


Yale University Press 2010

The Dynamics of Conflict A Guide to Engagement and Intervention

Bernard Mayer


Second edition, Jossey-Bass 2012

The Conflict Paradox: Seven Dilemmas of Disputes.

Bernard Mayer


Jossey-Bass 2015

Perfect Phrases for Conflict Resolution

Lawrence Polsky and Antoine Gerschel


McGraw Hill 2011

The Little Book of Dialogue for Difficult Subjects

Lisa Schirch and David Campt


Library of Congress Cataloging-in-Publication Data 2007

The Moral Imagination: The Art and Soul of Building Peace

John Paul Lederach


Oxford University Press 2005

Thanks for the Feedback: The Science and Art of Receiving Feedback well

Douglas Stone and Sheila Heen


Penguin Group 2014