Other Services

SHAW Service Updates During COVID-19

Student Services

Some additional services will continue while we work to support you remotely.

Support with any billing or insurance questions

Emergency Fund
SHAW manages an emergency fund for health and mental health needs available to students based on their financial need.

Telepsychiatry Services
The SHAW/University of Iowa telepsychiatry service is still available to student’s that are existing patients of Debra Poole. You must also be currently residing in one of the following states (CA, CO, CT, DE, ID, IA, IL, IN, MD, MI, MS, MO, NY, OR, RI, SD, TN, WV, WI, WY). There are some changes in the way the service is scheduled and billed.

To schedule an appointment you will contact the UIHC Adult Psychiatry Clinic at 319-353-6314. These services will be billed through your health insurance. The appointments will be offered as either a phone or video appointment. The video appointments will be accessed through your MyChart account, if you need assistance with setting up a MyChart account the schedulers can assist you. If you have an upcoming telepsychiatry appointment, you will still need to reschedule that appointment through the Adult Psychiatry Clinic.

Sarah Newell, 641-269-3230, is also available to help you with any questions or concerns about this service.


After Hours Support Services

Need a Nurse? Call 641-269-3230
If the student would like to consult with a nurse by phone after hours, they can call SHAW at 641-269-3230 and follow the prompts to be connected with a live nurse, who is aware of our community resources and will make the appropriate referrals.

Need to Talk? 24/7 Counseling Hotline – 641-269-4404
SHAW works with agency service provider that offers a 24/7 counseling hotline (Need to Talk?) for Grinnell College students to have immediate access to counseling services. Students can call the hotline at any time (even when SHAW is open) to speak with a trained counseling professional who is also familiar with the range of resources available at Grinnell College.


Faculty Notification When Student Is Ill

Students who currently reside in Iowa and who are working with SHAW will consult with their nursing team to determine if a notice to faculty is needed.

Students will be encouraged to email their faculty directly when ill. If student provides a release, a notice to faculty will be provided.

Releases are in place for SHAW staff to work with students readily through this remote service upon on their request.


Prescription Pickup

Prescription pickup has been suspended.

Transportation to In-Town Medical Appointments Suspended

SHAW and Campus Safety will no longer be able to drive students to medical appointments in-town. Current options for students in Grinnell who need rides to appointments include:

  • driving themselves if they have a car
  • renting a Zipcar
  • biking
  • walking

If there is an emergency, please call 911. Ambulance services are still functioning as normal.

Insurance Questions

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